Returns Refunds & Repairs
We want you to be completely satisfied every time you shop with us online. So we have made our returns and refunds policy as simple as possible. If for any reason you are unsatisfied with your purchase from the Harriet Steele Boutique you have 14 days (21 days for International customers) from the receipt of the item, to return it to us. Items that are Limited Editions, Bespoke (custom made) cannot be returned unless faulty. If you receive your item faulty (not due to delivery) you must inform us in writing within 7 days. We will then replace or repair the item as we see appropriate. Due to hygiene reasons we cannot accept returns of earrings.
Rules of Return
Please notify us (in writing or by email) within 7 days of receipt of your item that you wish to return it. You have 14 days (21 days for International customers) from the receipt of the item, to return it to us. When you return an item, we ask that it is returned in all it’s original packaging with ALL LABELS STILL ATTACHED and that the item has not been worn (other than to check fitting), or damaged in any way. Any item failing to meet these criteria will not be accepted as a return, we reserve the right to refuse a refund or exchange if we feel the above criteria have not been met. In these cases the item will be returned to the purchaser and no refund will be given.
How to Return
- Fill in the Returns Receipt you received in your package. Please indicate clearly whether you require an exchange or refund.
- All returned goods must be sent Royal Mail Special Delivery with the correct insurance, in the original packaging with ALL LABELS STILL ATTACHED (please ensure the package is well sealed) to qualify for an exchange or refund. We will not accept returns after the 14 day period. Please retain your proof of postage.
- Please note that postage costs will not be refunded unless the item is faulty. Faulty items: please notified us within 7 days of your receipt of delivery.
Exchange or Refund
Please allow a minimum of 2 working days (Our office hours are Monday to Thursday 9am – 5pm) from the time your return arrives with us to process the exchange (subject to stock) or refund.
Please note that if a refund is required we will endeavour to refund the money in the time stated above. However due to the Banking systems and different payment methods we can not be held responsible for the refund not arriving in your account within this time.
Please note postage costs will not be refunded unless the item is faulty. Faulty items: please notify us within 7 days of receipt of delivery.
If a repair is required please state this clearly on the returns label and detail what repairs are needed, we will contact you if we require further information. Repairs to items that arrived to you already faulty (not due to delivery) will be returned to you fully repaired (if possible) with postage and repair costs paid by ourselves. Faulty items: please notify us within 7 days of receipt of delivery.
Repairs to items damaged by you or a third party whilst the item is in your possession will require payment for the time and materials used whilst being repaired and also the return postage to you. We will always however contact you with a full quote before any repairs are carried out.
We are happy to repair any items where possible as we know accidents do happen, however as all our items are handmade and of a delicate nature we advise you to take extra care and attention when storing, wearing and handling our exquisite accessories. all our items come in a stunning keepsake box and we advise that you keep them safe in it when not in use.
Care When Ordering
We would ask that you take every care before placing your order to ensure that you choose the correct colours and materials. If you require extra measurements of any item or colour samples please contact us before placing your order. We are happy to answer any questions and help in any way we can. We will always endeavour to make your shopping experience problem free and more enjoyable.
Lost or Misplaced Returns Labels
If you have lost or misplaced your returns label, that was sent with your order, please return your purchase to the following address. Enclosing a note with the details as stated below.
Harriet Steele Boutique,
1 Hill Lane,
With a note with the following details;
- Full Name
- Full Address
- Contact Phone Number
- Order Number
- Clearly State if you Require REFUND or EXCHANGE or REPAIR
- Reason for Return
- Reason for Refund
- Description of Repair needed
- Product Code and Name of Item Being Returned
- Product Code and Name of item Required in Exchange
- Date and Signature
Returned packages must be sent Royal Mail Special Delivery with the correct insurance, in the original packaging with ALL LABELS STILL ATTACHED and in original condition (please ensure the package is well sealed) to qualify for a exchange or refund. We will not accept returns after the 10 day period. Please retain your proof of delivery.