Terms & Conditions
Office Opening Times
Monday to Thursday – 9am to 5pm
Friday/Saturday/Sunday – CLOSED
If you place an order through our store outside of our office opening times, then it will be processed the next working day.
For example – if you place an order on Friday, Saturday or Sunday it will not be processed until Monday.
Please allow for these out of office hours when considering your delivery time.
Please don’t hesitate to contact us if you have any queries.
Availability; All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Ordering errors; You are able to correct errors on your order up to the point at which you click on submit on the final page of our ordering process.
Acknowledgment and acceptance of your order; If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.
Delays; Occasionally, the despatch of your order may be delayed. This can be for various reasons such as postal strikes, security checks etc. We will, of course, make every effort to keep you informed.
Delivery of your order; Please note all packages are sent Royal Mail Special Delivery and a signature will be required upon delivery of your package. If you are not at home to accept the delivery a card will be left by the Royal Mail for you to collect it from your nearest depot. They will only hold your package for 7 days before returning the item to us. It is the responsibility of the customer to pay further postage on the package in the event that this happens and we have to return the item to you.
Cancellation right; You will only be able to exercise this right if you are able to return to us (within 10 days or 14 days for international orders) the goods you ordered unworn, undamaged and with all original labels attached and all packaging undamaged and as originally supplied. Bespoke orders, Earrings (due to hygiene reasons) and Limited Edition items are non-returnable unless faulty. If you receive a Faulty item (not due to delivery) you must inform us in writing within 48 hours of accepting your delivery. We will then repair or replace the faulty item as appropriate.
Our right to cancel orders; If a payment address cannot be verified with the card issuer, then we may have no option but to cancel the order. To prevent this happening, always take care when entering your address into the payment system and always use your billing address as it appears on your statement. If for any reason we cannot verify your address or suspect you are not the rightful owner of the credit/debit card, we reserve the right to cancel your order and credit you immediately.
Payment terms; All items must be paid for before despatch of goods. If for any reason the account is not settled via post, telephone or Internet, Harriet Steele Boutique reserves the right to demand return of goods unworn and complete with original labels or seek further legal alternatives.
Accuracy of content; Harriet Steele Boutique has taken every care in the preparation of the content of this website. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and sizes given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Harriet Steele Boutique disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Harriet Steele Boutique shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Damage to your computer; Harriet Steele Boutique makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Harriet Steele Boutique shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password/account security; You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Harriet Steele Boutique shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Exclusions of liability; Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Harriet Steele Boutique or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Other legal notices; There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
Changes to legal notices; We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of this website from outside the UK; Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Harriet Steele Boutique makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, jurisdiction and language; This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Copyright; All rights, including copyright, of this website and its content (images, product design, design and text) are owned by or licensed to Harriet Steele & Harriet Steele Boutique. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Harriet Steele. You may not modify, distribute or re-post anything on this website for any purpose.
These terms and conditions do not affect your legal rights.